Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    How do my purchases help humanitarian efforts?

    Thank you for your purchases. Since 2022, we have given over $3,000 to UNICEF (United Nations Children's Fund).
    For every order in this shop, $2 is donated to UNICEF, and 50% of the donation is designated to Children in Ukraine.

    Return Policy

    I have a 30-day no-question-asked return policy. Please contact me directly if you would like to return an item.

    My shop's refund policy is as following:

    1.Please send them back in their original resalable condition. For Owlforest Embroidery kits, the seal should be intact.

    2. For defected items, I will send you a return label. Otherwise, buyer is responsible for the shipping charges.

    3. For kits returned with broken seals, but all items are still in new condition, a 20% restocking fee will be charged. For kits returned with missing items, I am sorry that I can't offer any refund.

    Thank you for your understanding.

    Legal imprint